On-site Services and Support

Support Services

On-site Services and Support

Maximize uptime and productivity with cost-effective, rapid-resolution on-site services and support from Accentucom.

Accentucom’s on-site services and support include on-site maintenance services, desk-side support and network support services.

Accentucom combines expert technicians, advanced technology and just-in-time parts provisioning to deliver cost-effective, reliable, rapid response services. Additionally, Accentucom customizes its service offering to cater to its clients’ specific needs.

Accentucom Value Advantage

Rapid Resolution

Accentucom develops custom SLAs for each client and guarantees response and resolution rates.

Quality Service

Accentucom technicians hold a broad range of certifications covering desktops, thin clients, servers and network products from all the major manufacturers. Accentucom also has an in-house 2nd level team with advanced certifications to support its field technicians. Advanced incident management and asset tracking systems enable effective incident management, tracking and reporting.

Cost Effective

Just-in-time inventory provisioning enables clients to pay for parts only when they use them. Smart Hands+ technicians cover broader needs at field technician rates.

Reliable

Technicians are available across the country, 7/24. Accentucom also has its own fleet of trucks and drivers which enable it to comply with clients’ specific security needs.

Make Appointment

We Are Here To Find The Best Solution For Your It Problems

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On-site Maintenance Services

Break / fix service,
Guaranteed SLAs,
Enhanced care packs,
Parts inventory management,
Accentucom fleet and drivers,
SDE – ITIL-based tool for managing incident resolution,
Software distribution,
Customer satisfaction and service reporting.

Desk-side Support

Out-tasked model,
Dispatch model,
Guaranteed SLAs,
2nd level support,
CMDB – per unit/asset tracking and management,
Customer satisfaction and service reporting.

Network Support Services

Support services for routers and switches,
Guaranteed SLAs,
Customer satisfaction and service reporting.

Clients Feedback

Our Clients Reviews

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Beck Burke

Entrepreneur

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Saskia Allen

Manager

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George Huang

CEO Brand

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Brenna Beck

Blogger

Contact

Accentucom LLC leverages its expertise and advance technology to deliver scalable, responsive, and cost effective support services.

Developed by Tihalt Technologies Private Limited